Refund Policy

Section 1 – General Refund Policy

FlyData Systems provides prepaid digital eSIM products that are delivered electronically. By completing your purchase, you understand and agree that delivery of your eSIM and related activation information may begin immediately after payment is confirmed.

All refund requests are evaluated in accordance with applicable consumer protection laws, as well as the refund and buyer protection policies of our payment providers where applicable.

A refund may be approved if the purchased service cannot be delivered, cannot be activated because of a verified technical problem caused by FlyData Systems, materially differs from the product purchased, or where a refund is required under applicable law.

Section 2 – When You May Qualify for a Refund

You may be eligible for a refund in circumstances including, but not limited to, the following:

• You were billed more than once for the same purchase.
• Your eSIM activation details were not successfully delivered.
• The eSIM cannot be activated due to a confirmed technical fault attributable to FlyData Systems.
• You received an eSIM plan that is different from the one you ordered.
• The product or service delivered differs substantially from its published description.

Section 3 – Circumstances Where Refunds May Not Be Available

Refund requests may be refused in situations such as:

• Your device does not support eSIM technology.
• Incorrect or incomplete information was provided during checkout, including an invalid email address.
• Service quality, network availability, coverage, or connection speeds are affected by local mobile operators or circumstances outside the reasonable control of FlyData Systems.
• The purchased eSIM or data plan has already been substantially used.
• The issue resulted from user error, accidental deletion, misuse, or unauthorized modification of the eSIM profile.
• The refund request is determined to be fraudulent, abusive, or submitted in bad faith.

Nothing in this Refund Policy limits or excludes any consumer rights that cannot legally be waived under applicable law.

Section 4 – Requesting a Refund

If you believe you qualify for a refund, please contact our support team within 14 days of your purchase.

To help us process your request promptly, please include:

• Your full name.
• The email address used for the purchase.
• Your order number or transaction reference.
• A clear explanation of the issue.
• Any relevant screenshots, error messages, or supporting information.

Refund requests should be submitted to: support@flydataapp.com

Section 5 – Refund Processing

Once your request has been reviewed and approved:

• Refunds are generally processed within 5 to 10 business days.
• Approved refunds will be returned to the original payment method used for the purchase.
• The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Section 6 – Validity of Data Plans

Each FlyData Systems eSIM plan is supplied with a specific validity period. Depending on the plan purchased, this period begins either when the eSIM is activated or when data usage first starts.

Any remaining data expires at the end of the applicable validity period and cannot be transferred, extended, or carried forward unless expressly stated otherwise.

Section 7 – Changes to This Refund Policy

FlyData Systems reserves the right to revise or update this Refund Policy at any time to reflect changes in our Services, legal requirements, or business operations.

Any updates will become effective once published on our website or application. The latest version will always include the revised effective date.

Contact Us

Questions about this document can be sent to support@flydataapp.com.